Terms and Conditions Last Updated: July 10, 2025 Welcome to Dennis Valchez Pty Ltd (ABN 20 688 958 456, ACN 688958456). By purchasing or using any services from Dennis Valchez Pty Ltd, including but not limited to psychic readings, tarot readings, mediumship readings, interactive readings, and in-person events (collectively, “Services”), you agree to be bound by these Terms and Conditions. Please read them carefully. 1. Services Overview – For Entertainment Purposes Only All Services, including psychic readings, tarot readings, mediumship readings, interactive readings, and in-person events, are provided strictly for entertainment purposes only. They are not intended to replace professional advice (e.g., medical, legal, financial, psychological). All prices are in Australian dollars (AUD) and include GST where applicable; no GST is currently charged as our turnover is below the GST threshold. You acknowledge that the future is not fixed and is subject to change based on your actions, decisions, and external circumstances. Dennis Valchez Pty Ltd does not guarantee the accuracy, completeness, or outcome of any reading or prediction. 2. No Professional Advice Dennis Valchez Pty Ltd does not provide professional advice, including but not limited to: - Medical advice (e.g., health diagnoses, treatments, pregnancy outcomes) - Legal advice (e.g., legal rights, disputes, contracts) - Financial advice (e.g., investments, financial planning, gambling) - Psychological or mental health advice (e.g., therapy, counseling, diagnoses) - Business or career advice (e.g., job decisions, business strategies) Consult a licensed professional for such advice. Dennis Valchez Pty Ltd is not liable for decisions or actions taken based on the Services. 3. Delivery of Services - Digital Readings: Provide a valid email address, name, and question/focus at checkout. Readings are delivered as a digital PDF via email within 24 hours. - Live Zoom Readings: You will be contacted via email to schedule after booking. Ensure a stable internet connection and Zoom access. - Interactive Readings: Using the Heaven's Bridge mediumship and guidance edition deck, select cards via the website interface to receive an instant reading for entertainment purposes only. - In-Person Events: Held at designated locations (communicated upon booking), not at our private premises. Dennis Valchez Pty Ltd may refuse service if conditions are unsafe or unsuitable. 4. Client Responsibility You must be 18+ to purchase Services. By purchasing, you confirm your legal age and agree to use Services responsibly. Provide accurate information (e.g., email, question/focus) for delivery. Dennis Valchez Pty Ltd is not liable for delays or non-delivery due to incorrect information. 5. All Sales Are Final – No Refunds All Service purchases (e.g., digital, Zoom, interactive, or in-person readings) are final. Due to their personalized nature, no refunds, returns, or exchanges are offered, including for dissatisfaction or changed circumstances. However, if a Service is not provided due to reasons attributable to Dennis Valchez Pty Ltd (e.g., cancellation of an in-person event or failure to deliver a digital reading within the specified time frame), a full refund will be issued. For physical products, such as the Heaven’s Bridge Mediumship and Guidance Edition Decks, please see our separate Return Policy at: DennisValchez.com/return-policy. This complies with Australian Consumer Law (ACL) for custom services and goods. 6. Limitation of Liability To the fullest extent permitted by law, Dennis Valchez Pty Ltd, its owner, and affiliates are not liable for direct, indirect, incidental, consequential, or special damages (e.g., emotional distress, financial loss) from Service use. Services are provided “as is” without warranties. 7. Compliance with Australian Law Governed by New South Wales (NSW) law and the ACL under the Competition and Consumer Act 2010 and Fair Trading Act 1987 (NSW), we: - Market Services as entertainment only. - Make no guarantees or false claims about outcomes. - Disclose the no-refund policy clearly. - Require clients to be 18+ and responsible for decisions. Disputes are subject to NSW court jurisdiction. 8. Intellectual Property All Service content (readings, messages, interpretations) is the intellectual property of Dennis Valchez Pty Ltd. The "Dennis Valchez" trademark is registered in Australia (Class 45, spiritual services). You may not reproduce, distribute, or use any content for commercial purposes without prior written consent from Dennis Valchez Pty Ltd. 9. Recording and Posting of Live Streams and Zoom Sessions - Live Streams (TikTok, Instagram, YouTube): All live streams on TikTok, Instagram, or YouTube hosted by Dennis Valchez Pty Ltd are recorded. By joining, commenting, or asking questions, you acknowledge and agree that your image, voice, and any questions or comments may be recorded and used for promotional purposes on our social media platforms or other channels at our sole discretion. This is a public broadcast, and participation implies your agreement. If you do not wish to be recorded or featured, refrain from interacting or send a private message during the live to opt out. Participants must be 16+ per platform rules; Dennis Valchez Pty Ltd is not responsible for verifying age. - Zoom Sessions: All Zoom sessions (e.g., live readings or events) are recorded and may be posted on our social networks for promotional purposes at our discretion. At the start of each session, we will announce: “This session is recorded and may be shared online. Object now if you do not consent.” You must object at the beginning if you do not consent; silence implies agreement. If you opt out, we will exclude your voice or image from recordings/posts where possible. - Posting Rights: Dennis Valchez Pty Ltd reserves the right to use, edit, and share recorded content from live streams and Zoom sessions across our platforms for entertainment and promotional purposes, unless you’ve opted out as outlined above. 10. Privacy Policy Dennis Valchez Pty Ltd collects personal information (e.g., name, email, questions/focus) to provide Services. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles. By using our Services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy, available at: DennisValchez.com/privacy-policy 11. Donations Donations are voluntary, non-refundable, and accepted via DennisValchez.com or Stripe. They support our entertainment services, with usage at our discretion. No specific deliverables are promised; the no-refund policy applies. 12. Public Content Disclaimer Content on YouTube, TikTok, Instagram, etc. (e.g., collective readings, horoscopes) is for entertainment and spiritual reflection only, not personalized or professional advice. Viewers are responsible for their decisions. 13. Non-Responsibility for Scammer Payments We are not liable for payments to fraudulent entities. Book only through DennisValchez.com, @DennisValchez (Instagram/TikTok/YouTube), or DennisValchez.etsy.com. Verify sources to avoid scams. 14. Dispute Resolution If you have concerns or disputes regarding the Services, contact us at info@DennisValchez.com. We will respond within 7 business days and work to resolve issues promptly and fairly. If a resolution cannot be reached, you may escalate to the Australian Competition and Consumer Commission (ACCC) or seek legal advice. 15. Force Majeure Dennis Valchez Pty Ltd is not liable for delays or cancellations of Services caused by events beyond our control, such as natural disasters, pandemics, or other unforeseen circumstances (force majeure). We will notify you as soon as possible and may offer alternative arrangements or refunds at our discretion. 16. Changes to Terms and Conditions We may update these Terms, posted with a new “Last Updated” date. Continued use constitutes acceptance. 17. Contact Information Contact us at info@DennisValchez.com for questions. By purchasing, donating to, or using Services, you agree to these Terms, governed by NSW law.