Return Policy for Heaven’s Bridge Mediumship and Guidance Edition Decks Last Updated: July 10, 2025 At Dennis Valchez Pty Ltd, each Heaven’s Bridge Mediumship and Guidance Edition Deck is crafted with care, intention, and spiritual integrity, cleansed to arrive with clear energy, ready to connect with its destined owner. Due to the unique and personalized nature of each deck, we have the following return policy: - Change of Mind: We do not accept returns or refunds for change of mind. Each Heaven’s Bridge Deck is energetically aligned for its specific owner, making it unsuitable for reuse by another person. - Faulty or Misdescribed Products: If your deck arrives damaged, defective (e.g., missing cards, printing errors), or does not match its description as advertised on DennisValchez.com or DennisValchez.etsy.com, please contact us within 14 days of receipt. We will assess the issue and, per Australian Consumer Law (ACL), provide a remedy such as repair, replacement, or refund, depending on the nature of the fault. - Return Conditions: For faulty or misdescribed products, the deck must be returned in its original condition and packaging, including any accompanying materials. We will provide return instructions upon approval. - Record Keeping: We maintain records of all return requests and resolutions for compliance with Australian tax and consumer laws, retained for up to 7 years. - Contact Us: For return requests or issues, email us at info@DennisValchez.com with your order details and a description of the problem. We will respond within 7 business days to resolve the issue promptly and fairly. - Consumer Guarantees: This policy does not exclude your rights under Australian Consumer Law, which may entitle you to remedies for goods that are faulty, not fit for purpose, or not as described. For more details, visit: accc.gov.au/consumers/consumer-rights-guarantees. By ordering a Heaven’s Bridge Mediumship or Guidance Edition Deck, you agree to this policy, trusting that the deck you receive is uniquely meant for you, designed as an environmentally conscious, plastic-free tool to guide your spiritual journey without interference or prior attachments. See our full Terms And Conditions at: DennisValchez.com/terms-and-conditions for additional details on purchases and services.