Privacy Policy for Dennis Valchez Pty Ltd Last Updated: July 10, 2025 Introduction Dennis Valchez Pty Ltd (ABN 20 688 958 456, ACN 688958456) (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information in accordance with the **Privacy Act 1988 (Cth)** and the **Australian Privacy Principles (APPs)**. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services, including psychic readings, tarot readings, mediumship readings, interactive readings, in-person events, and purchases of physical products such as the Heaven's Bridge deck (collectively, “Services”), via our website: DennisValchez.com, social media platforms (@DennisValchez on Instagram, TikTok, YouTube), or our Etsy shop: DennisValchez.etsy.com. By using our Services, making purchases, or providing your personal information, you consent to the practices described in this Privacy Policy. 1. What Personal Information We Collect We collect personal information necessary to provide our Services, including: - Contact Details: Name, email address, and phone number (e.g., provided during checkout for digital readings or bookings). - Service Details: Questions or focus areas for readings, preferences for scheduling live Zoom sessions via Calendly. - Payment Information: Billing address and payment details (processed securely via Stripe for digital services or physical product purchases, such as the Heaven's Bridge deck). - Newsletter Subscriptions: Email address if you opt-in to our newsletter. - Public Interactions: Your image, voice, or comments if you participate in live streams (TikTok, Instagram, YouTube) or Zoom sessions, as outlined in our Terms and Conditions. - Website Usage: Non-identifiable data (e.g., IP address, browser type) via website analytics tools to improve our Services. We do not store sensitive personal information (e.g., payment details) ourselves; this is handled by trusted third-party processors (Stripe, Calendly). 2. How We Collect Personal Information We collect personal information: - Directly from You: When you purchase Services, book via Calendly, provide details at checkout, participate in live streams or Zoom sessions, or opt-in to our newsletter. - Via Third Parties: From Stripe (payment and billing details for digital or physical products), Calendly (scheduling details for live bookings), or social media platforms (public comments or interactions). - Automatically: Through website analytics tools (e.g., cookies, Google Analytics) for non-identifiable usage data, as permitted under APPs. 3. How We Use Your Personal Information We use your personal information to: - Provide and deliver Services (e.g., send digital readings, schedule Zoom sessions, ship physical products like the Heaven’s Bridge Decks). - Process payments securely via Stripe or Etsy Payments. - Communicate with you about bookings, Services, or customer support (e.g., via email or Calendly notifications). - Send newsletters or promotional updates if you opt-in (when available; you can unsubscribe at any time). - Share recorded content from live streams or Zoom sessions for promotional purposes, as per our Terms and Conditions (with opt-out options). - Improve our website and Services through analytics (non-identifiable data). - Comply with legal obligations (e.g., tax reporting via the Australian Taxation Office). 4. How We Disclose Your Personal Information We may disclose your personal information to: - Third-Party Service Providers: - Stripe: Processes payments for digital Services and physical products on: DennisValchez.com (see Stripe’s privacy policy at: stripe.com/au/privacy). - Etsy Payments: Processes payments for purchases via DennisValchez.etsy.com (see Etsy’s privacy policy at: etsy.com/au/legal/privacy). - Calendly: Manages live booking schedules (see Calendly’s privacy policy at: calendly.com/pages/privacy). - Email Service Providers: For newsletters, when implemented (e.g., Mailchimp, subject to their privacy policies). - Shipping Providers: For delivery of physical products (e.g., Australia Post, with name and address only). - Social Media Platforms: If you participate in live streams (TikTok, Instagram, YouTube) or Zoom sessions, your image, voice, or comments may be shared publicly, as outlined in our Terms and Conditions. - Legal Authorities: If required by law (e.g., ATO for tax compliance) or to protect our rights, safety, or property. We do not sell or share your personal information for unrelated purposes. 5. Storage and Security We do not store sensitive personal information (e.g., payment details) ourselves. Data processed by Stripe, Calendly, or other third parties is stored securely per their privacy policies. For data we collect (e.g., names, emails): - We use secure systems (e.g., encrypted email, password-protected databases). - Access is restricted to authorized personnel only. - We retain information only as long as necessary for Service delivery, legal obligations, or dispute resolution (typically up to 7 years for tax purposes). We take reasonable steps to protect your information but cannot guarantee absolute security due to the nature of online systems. 6. Your Rights and Choices Under the Privacy Act 1988, you have the right to: - Access: Request a copy of your personal information we hold (subject to verification). - Correct: Request updates to inaccurate or incomplete information. - Opt-Out: Unsubscribe from newsletters (via the unsubscribe link) or opt-out of live stream/Zoom recordings (per our Terms and Conditions). - Complain: Raise privacy concerns with us or the Office of the Australian Information Commissioner oaic.gov.au. To exercise these rights, contact us at info@DennisValchez.com. We will respond within 30 days, as required by APPs. 7. Cookies and Website Analytics Our website may use cookies and analytics tools (e.g., Google Analytics) to collect non-identifiable data (e.g., IP address, browsing behavior) to improve user experience. You can manage cookie preferences via your browser settings. For details, see our website’s cookie policy (if implemented). 8. International Data Transfers Some third-party providers (e.g., Stripe, Calendly) may process data outside Australia (e.g., in the US). These providers comply with APPs or equivalent standards (e.g., GDPR for EU residents). By using our Services, you consent to such transfers where necessary for Service delivery. 9. Children’s Privacy Our Services are not directed to individuals under 18. For live streams, participants must be 16+ per platform rules (TikTok, Instagram, YouTube). We do not knowingly collect personal information from minors. If you believe we have such data, contact us to request deletion. 10. Changes to This Privacy Policy We may update this Privacy Policy, with changes posted on DennisValchez.com and a new “Last Updated” date. Continued use of our Services after updates constitutes acceptance. 11. Contact Us For questions, concerns, or to exercise your privacy rights, contact: Dennis Valchez Pty Ltd Email: info@DennisValchez.com If unresolved, you may contact the Office of the Australian Information Commissioner at: oaic.gov.au.